We guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for an item of equal value or a refund is permitted. The return of the item(s) is at the customer's expense. We accept exchanges or refunds within 30 days of purchase. The item must be returned in its original condition. Any damaged product will not be exchanged or refunded. An administration fee of $3.00 CAD for Canada and $5.00 CAD for other countries will apply to all refunds for items sold on the lumiclub.ca store.